In accordance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we provide you with the following information:
Customer service 605815325/659948620
(Available from Monday to Saturday, from 9:00 a.m. to 8:00 p.m.)
Mestrae Europe S.L
Swiss Street, 47
11408 Jerez de la Frontera - Spain.
On the web http://www.eu.mestrae.com there is a series of informative content about the activities and products of the company to web users around the world and, in particular, to customers, distributors and suppliers of products. .
Its main objective is to provide customers and the general public with information about the company, the products and services offered.
The conditions of access and use of this website are governed by current legislation and by the principle of good faith, committing the user to make good use of the website. No behaviors that go against the law, the particular rights or interests of third parties are allowed.
Being a user of the MESTRAE website implies that you acknowledge that you have read and accepted these conditions and what is extended by the applicable legal regulations in this matter. If for whatever reason, you do not agree with these conditions, do not continue being a user of it.
Any type of notification and / or claim will only be valid by written notification and / or certified mail.
Our products have a 2 year warranty. When dealing with consumer products, unless there is evidence to the contrary, it will be understood that they are in conformity provided they comply with the description made and possess the qualities described. In the event that the product is defective, MESTRAE undertakes, as appropriate, to repair, replace, reduce the price or terminate the contract, all of which will be free for the consumer or user. The consumer and user will have the duty to inform the seller of the lack of conformity within two months of having knowledge of it.
MESTRAE reserves the right to cancel, prior notice, any order made through its online store for lack of availability of the product or errors in the detail thereof.
Although we will do the impossible to always process all orders, there may be exceptional circumstances that force us to refuse the processing of an order after having sent the Order Confirmation. In these cases, we will contact you as soon as possible, informing you of the circumstances that prevent the processing of the order and / or alternative solutions.
In no case, MESTRAE will assume the responsibility nor guarantee the accuracy of any material or color reflected in the images of www.eu.mestrae.com.
The price of the products will be the one stipulated at all times by our ON-LINE SHOP, except in case of error.
Although we try to make sure that all prices listed are correct, errors can occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we can not contact you, the order will be considered canceled and you will be reimbursed in full for the amounts that have been paid.
RIGHT TO MODIFY THESE CONDITIONS:
Mestrae reserves the right to modify these conditions at any time.